Contract Fraud Documentation Initiative

Documenting Contract Fraud & Lost Deposits from US Discount Shutters

Were you promised custom hurricane or plantation shutters, paid large upfront deposits, and were left with unfulfilled orders, cancelled installations, or unreturned calls? Join fellow consumers organizing documentation for legal and regulatory action.

Unfulfilled

Reported Orders & Uninstalled Shutters

Thousands $

In Unreturned Upfront Deposits

State AG & FTC

Regulatory Inquiries & Criminal Fraud Reports

Submit Your Incident Report Official Reporting Steps

Secure Intake

Contract Fraud Incident Intake

All submitted information is aggregated to support formal complaints with state regulators, consumer protection attorneys, and law enforcement agencies.

1. Consumer Contact Information

Full Name *

Phone Number *

Email Address *

City & State *

Postal / ZIP Code

2. Contract & Transaction Details

Date Contract Signed *

Contract / Invoice Number

Sales Representative Name

Promised Installation Date

3. Financial Out-of-Pocket Loss

Total Contract Amount ($) *

Deposit Paid ($) *

Payment Method Used *

4. Summary of Events & Breach

Describe what occurred *

Evidence in Your Possession (Check all that apply):

Signed Contract / Purchase Order Proof of Payment (Credit card statement / Cancelled check) Text / SMS Communications with Sales Rep Emails / Written Promises from US Discount Shutters Photos of Unfinished or Damaged Work

5. Collective Action & Consent

I authorize this information to be included in aggregate dossiers submitted to the State Attorney General, Federal Trade Commission (FTC), local law enforcement, and coordinating legal counsel representing victims. Keep me updated by email on criminal investigations, regulatory developments, and potential restitution or class-action recovery proceedings.

Action Guide

Official Reporting Steps

Take these immediate actions to establish formal records and preserve your legal rights.

Dispute Credit Card or Financing Charges

If you paid by credit card or consumer financing (Synchrony, GreenSky, etc.), immediately contact your card issuer's fraud/dispute department. Cite "Services Not Rendered / Breach of Merchant Agreement".

Fair Credit Billing Act protects against unrendered goods.

File State Attorney General Complaint

State Attorneys General have statutory authority over deceptive trade practices and unlicensed contractor fraud.

Find Your State Attorney General →

Submit a Federal Trade Commission (FTC) Report

The FTC tracks nationwide patterns of contractor deception and fraudulent business practices to initiate federal enforcement.

ReportFraud.ftc.gov →

File Local Police / Sheriff Report

Request an incident report for "Contractor Theft by Deception / Home Improvement Fraud". Having an official police report number significantly strengthens credit disputes and restitution claims.

Better Business Bureau & Licensing Board

File a complaint with the Better Business Bureau and verify whether US Discount Shutters holds a valid state contractor license in your jurisdiction.

Submit BBB Complaint →

Legal Tool

Official Demand Letter Generator

Before filing in small claims court or submitting to regulatory agencies, sending a formal certified demand letter is standard legal practice. Fill out your details in the form above and click generate.

Tip: Print two copies. Send one via USPS Certified Mail with Return Receipt Requested, and email a copy to all known company email addresses.

Frequently Asked Questions

Understanding Your Legal Protections

What if the company claims supply chain or permit delays?

Contractors frequently use "supply chain" excuses to stall until credit card dispute windows close. In most states, taking substantial deposits without performing work or purchasing identifiable materials constitutes statutory breach or fraud.

Can I get a refund if I financed through GreenSky or Synchrony?

Yes. Under the FTC Holder Rule (16 C.F.R. § 433), consumer credit contracts are subject to all claims and defenses that the debtor could assert against the seller of goods or services.

Who manages the legal case records?

Authorized case managers and legal representatives utilize the dedicated CiviCRM Legal Portal to maintain confidential case files, track state filings, and communicate updates to victims.